How do I exchange it?
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If you would like to exchange the product you ordered, please submit it through the bulletin board or 1:1 consultation.
After confirming your order, we will guide you through the exchange process and even help you apply for post office collection.
I want to exchange colors and sizes.
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If you wish to exchange
> Please notify us of your intention to exchange through a convenient method, such as 1:1 chat or customer service center, and we will help you process the exchange quickly.
You can request an exchange within 7 days from the date of receipt.
You can apply for exchange through My Page or 1:1 consultation at the customer center.
> Real-time inventory status may vary, so please apply through customer center 1:1 consultation
Please note that exchanges are possible after checking inventory.
If you apply through My Page, you must select products that can be ordered for quick processing.
The principle for exchange requests is to resend after collection. Please note that exchanges are difficult.
However, reasons such as product defects and incorrect delivery can be processed within 30 days from the date of receipt.
>Please understand that we can only process products prior to try-on.
- Please note that resending after receiving an exchange may take 1 to 3 days depending on the product preparation period.
(However, please note that exchange is difficult. If you are in a hurry, please check with our counselor in advance before applying for exchange.
Please note that we may not be able to process the product you want if you send it arbitrarily as we need to check the stock of the product you wish to exchange.
* Login > Order History [Select Exchange Request] > Pay additional exchange fee or deposit exchange fee into account > Enter name/size of product you wish to exchange
> If you choose to request an exchange, we will assist you with collection at the post office.
I want to exchange directly, what should I do?
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If you wish to exchange
> Please notify us of your intention to exchange through a convenient method, such as 1:1 chat or customer service center, and we will help you process the exchange quickly.
- In case of direct exchange request, you must first notify us through our site bulletin board or customer center for processing.
- If you send it through another courier company, the collection address may be different, so you must send it to the address provided by the customer service center.
You must send it in advance.
>Please note that if you send it by cash on delivery, receipt may be refused.
(However, please note that exchange is difficult. If you are in a hurry, please check with our counselor in advance before applying for exchange.
Please note that we may not be able to process the product you want if you send it arbitrarily as we need to check the availability of the product you wish to exchange.
How do I return a product?
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- Returns can only be processed if you notify us within 3 days of receiving the product and it must arrive to us within 7 days.
If you submit a return request on My Page, we will assist you with collection at the post office.
*If you wish to return it yourself
Return address: Andante Nine, #103, 1st floor, 7-14 Cheongdam-dong, Gangnam-gu, Seoul
※ If you want to send it by a courier other than the post office, please be sure to prepay.
(When registering via cash on delivery, additional fees will be borne by the customer and receipt may be refused.)
How are refunds processed in case of return?
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Refunds for returned products are made after the returned product arrives at the distribution center.
Refunds will be issued after an inspection process (1-3 business days).
(If the return is defective, the return may not be accepted)
>For products that have been inspected, a refund is processed once again through the person in charge.
It will be processed within 3-5 business days after collection is completed.
When returning a refund, the return shipping fee and cancellation amount may be adjusted.
>Refund period varies depending on payment method.
*Collection completed> Return inspection> Sequential return processing
Credit card: Cancellation within 4-5 business days
Real-time account transfer: Refund to account within 2-3 business days
Deposit to virtual account (non-bankbook): Refund to account within 2-3 business days
Points: Refunded to the points used when ordering
*Swimwear is a product similar to underwear and requires product inspection.
*It may be difficult to return products with traces of being tried on.
*If the pouch sent as a free gift cannot be collected, you must either send it separately in advance or pay the pouch amount of 3,000 won separately.
If you have received a defective/wrong delivery
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After receiving the product, please submit a report to the customer center that is confirmed to be defective or incorrectly delivered, along with a photo attached.
Please understand that exchanges/returns will be carried out after the products are inspected sequentially after collection.
In case of defective delivery/misdelivery, free exchange/free return will be provided.
We provide quick processing for products that are confirmed to be defective or incorrectly delivered, but please understand that exchange schedules may vary.
*If you send it arbitrarily without notice, processing may be difficult.
*Please understand that in case of defective/misdelivery, prior confirmation is required before shipping.
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